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      Customer Reviews

      4.6/5

      Based on 5227 verified reviews

      Customer Experience Rating

      • 5 Stars
      • 4 Stars
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      • 2 Stars
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      See What Families Say About PuppySpot!

      Display Reviews with Photos
      • 09/20/2018

      Shannon N.

      California

      Breed: Golden Retriever

      Ms. Abby

      Paul was wonderful throughout the whole process!

      PuppySpot Customer Advocate

      Shannon - Thanks for your feedback. You're part of the PuppySpot family now, so, please don't be a stranger!

      • 09/18/2018

      Naidu S.

      Minnesota

      Breed: Goldendoodle

      Great response from puppy spot

      Great response from puppy spot team.

      PuppySpot Customer Advocate

      Naidu - Thank you for your feedback. Welcome to the PuppySpot family!

      • 09/18/2018

      Lillian A.

      New Jersey

      Breed: Labradoodle

      Harlee

      Great experience!!

      PuppySpot Customer Advocate

      Lillian - Thank you for your feedback and the adorable pic of Harlee! We look forward to many future "pupdates." Welcome to the PuppySpot family!

      • 09/18/2018

      Claudia C.

      Florida

      Breed: Pembroke Welsh Corgi

      Highly recommend

      I was apprehensive about purchasing a puppy on-line but Puppy Spot made the process seamless. I'd especially like to thank Tony (last name unknown) for all his assistance. He even answered my call as he was walking out the door. Pick up at the airport was nerve racking, but when Gallifrey, aka Rugger, showed up, I knew I was pleased with Puppy Spot. Additionally, I like that the breeder gave me their contact number should I have any questions.

      PuppySpot Customer Advocate

      Claudia - Thank you so much for taking the time to share your feedback - it was our absolute pleasure to match you with your handsome pup, Gallifrey! We are thrilled to know that your pup arrived healthy and happy and that bonding has already begun. Our relationship did not end, so please don’t be a stranger, we are just a call or an email away whenever you need us!

      • 09/18/2018

      MarianA G.

      Florida

      Breed: Great Dane

      Priestess

      They were very helpful and professional. My puppy arrived on schedule and healthy.

      PuppySpot Customer Advocate

      MarianA - Thank you for your feedback and the adorable pic of your new puppy! We're so happy your pup arrived safe and sound. You've joined a community, so please don't hesitate to contact us with any questions. Welcome to the PuppySpot family!

      • 09/18/2018

      Fatomeh A.

      Minnesota

      Breed: German Shepherd

      Great

      Great

      PuppySpot Customer Advocate

      Fatomeh - Thank you for your feedback. Welcome to the PuppySpot family!

      • 08/13/2018

      Dawn M.

      New York

      Breed: Labrador Retriever

      just one word Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

      just one word Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      • 08/13/2018

      David P.

      Missouri

      Breed: Bernedoodle

      Perfect puppy and great and very helpful people...

      Perfect puppy and great and very helpful people

      • 08/13/2018

      Thao B.

      Illinois

      Breed: German Shepherd

      Great service and very care about customer?s conce...

      Great service and very care about customer?s concerns. I would recommend to all of my friends if they are looking for a puppy.

      • 08/13/2018

      Angel G.

      Florida

      Breed: Labradoodle

      We had a lovely experience with Puppy Spot! Even t...

      We had a lovely experience with Puppy Spot! Even though our baby girl came to us a little sick at first, Puppy Spot was so attentive and amazing! They regularly checked in to see if Sushi was feeling better and that her and our needs were met! I would definitely recommend Puppy Spot to anyone!

      • 08/13/2018

      Ebony l.

      New York

      Breed: Boston Terrier

      I absolutely adore my new puppy. The people at Pup...

      I absolutely adore my new puppy. The people at PuppySpot really did go above and beyond. Knocking one star off due to the Travel Arrangements as there were not very accommodating, but working with a third-party solved the issue.

      • 08/13/2018

      Tamara N.

      Maryland

      Breed: Poodle

      Disappointed in people not poodle

      I ordered white standard poodle puppy. Puppy Spot's Greensboro North Carolina breeder delivered cream-colored puppy -WHY LIE?Last century we called that BAIT & SWITCH. Caveat emptor!

      • 08/13/2018

      Brenda A.

      Florida

      Breed: Australian Shepherd

      Great Experience

      I had great experiences with PuppySpot. When I made the initial call theservice representative was kind and answered all the questions I had. The whole process went extremely smooth. I wanted to speak to the breeder to ask a few questions about my puppy and PuppySpot arranged the call. My puppy was to fly into Florida but due to the hot weather he wasn't able to fly so the breeder found someone to drive several pups to Florida. The driver was kind enough to stop in my town so I wasn't inconvenienced in any way by driving any distance which I was very happy about. PuppySpot gave excellent service and kept my updated of all the details about my puppy's arrival. From beginning to end it was a very pleasant experience and I would highly recommend! And I might add that I have the most adorable and sweet puppy!

      • 08/13/2018

      Janette R.

      Maryland

      Breed: Bernedoodle

      Great experience! Perfect puppy!

      The website was accurate. Paul helped me find the perfect puppy. He sent lots of pictures of the puppy and her parents. He answered every question. I was nervous about using an online website, but no need to worry. Our puppy is amazing, healthy, and a love! Would recommend to my friends.

      • 08/13/2018

      James T.

      Michigan

      Breed: Goldendoodle

      I rated a 2 instead of 1 only because the puppy is awsome.

      Communication was terrible right to the end. When I had to make an extra trip to the airport because when I called they said puppy was in route. Then 15 minutes after arrival time while I was at the airport I received a call stating the pup was not put on connecting flight. Then had to go back at 1:00 am. Worst customer service that I have ever deltt with.

      • 08/12/2018

      Rose P.

      Connecticut

      Breed: Havanese

      NEVER EVER WILL I USE YOUR SERVICE AGAIN! YOU HAD ...

      NEVER EVER WILL I USE YOUR SERVICE AGAIN! YOU HAD 4 DIFFERENT PEOPLE CALLING AND EACH ONE TELLING YOU A DIFFERENT STORY! IF I WERE A BREEDER I WOULD NEVER CONTRACT YOUR COMPANY TO SELL MY DOGS. ONE PERSON SAID PUPPY IS ON ITS WAY WHILE ANOTHER SAYS ITS SICK AND THEN ANOTHER SAID ITS STILL COMING STILL THEN ANOTHER ONE TELLING US THE BREEDER WONT LET IT GO UNTIL it?s BETTER IN WHICH WE ALREADY CANCELED ARE OTHER PLANS RESULTING IN US LOSING $700.

      • 08/12/2018

      Daniel S.

      Florida

      Breed: Labrador Retriever

      Excellent Job in getting Sully here safe and sound...

      Excellent Job in getting Sully here safe and sound. I have only had Sully here a short time and we are close friends, Thanks.

      • 08/12/2018

      Donald M.

      California

      Breed: Golden Retriever

      Better than I thought it would be.

      Great customer service and good follow throught. Good knowledge of pet and answered many questions . Would recommend to friends and family. Very professional. Keep it going. Thanks fir all. Apollo excellent golden.

      • 08/12/2018

      Natalie W.

      Georgia

      Breed: Shiba Inu

      Great experience

      This was a great experience for us. I called to reserve our puppy on a late Sunday night. The woman I spoke with was very friendly and helpful. We picked up our puppy that following Friday! The airport pick up and instruction was easy. After reserving Dango (our pup) I had a few questions about him and I was able to be connected with the breeder quickly and all my questions were answered. We now have that perfect addition added to the family and we love him so much!

      • 08/12/2018

      Rhonda K.

      Florida

      Breed: Labrador Retriever

      BAIT & CATCH TACTICS

      It was a very poor experience all together. From the very beginning, the person talked really fast, hard to understand. I paid up front in full for the puppy, it didn't come until TWO WEEKS LATER. And on my receipt from puppyspot.com it has the picture of the puppy and stated that he would come with a travel carrier. The puppy was ground transported and when the transporter arrived, he just opened the door of the vehicle and the puppy came running out into my front yard. No collar, no leash and no carrier. AND the puppy looked 6 months old. Looked NOTHING LIKE THE PICTURE. If you go to a jeweler and pick out a diamond ring in the case, pay for it, don't you expect to get what you saw, what do you do if you get something completely different and the jeweler says "oh sorry, no refunds" Well that is what PUPPYSPOT did to me!!!!!!!

      California 09/20/2018

      Shannon N.

      Breed: Golden Retriever

      Ms. Abby

      Paul was wonderful throughout the whole process!

      PuppySpot Customer Advocate

      Shannon - Thanks for your feedback. You're part of the PuppySpot family now, so, please don't be a stranger!

      Minnesota 09/18/2018

      Naidu S.

      Breed: Goldendoodle

      Great response from puppy spot

      Great response from puppy spot team.

      PuppySpot Customer Advocate

      Naidu - Thank you for your feedback. Welcome to the PuppySpot family!

      New Jersey 09/18/2018

      Lillian A.

      Breed: Labradoodle

      Harlee

      Great experience!!

      PuppySpot Customer Advocate

      Lillian - Thank you for your feedback and the adorable pic of Harlee! We look forward to many future "pupdates." Welcome to the PuppySpot family!

      Florida 09/18/2018

      Claudia C.

      Breed: Pembroke Welsh Corgi

      Highly recommend

      I was apprehensive about purchasing a puppy on-line but Puppy Spot made the process seamless. I'd especially like to thank Tony (last name unknown) for all his assistance. He even answered my call as he was walking out the door. Pick up at the airport was nerve racking, but when Gallifrey, aka Rugger, showed up, I knew I was pleased with Puppy Spot. Additionally, I like that the breeder gave me their contact number should I have any questions.

      PuppySpot Customer Advocate

      Claudia - Thank you so much for taking the time to share your feedback - it was our absolute pleasure to match you with your handsome pup, Gallifrey! We are thrilled to know that your pup arrived healthy and happy and that bonding has already begun. Our relationship did not end, so please don’t be a stranger, we are just a call or an email away whenever you need us!

      Florida 09/18/2018

      MarianA G.

      Breed: Great Dane

      Priestess

      They were very helpful and professional. My puppy arrived on schedule and healthy.

      PuppySpot Customer Advocate

      MarianA - Thank you for your feedback and the adorable pic of your new puppy! We're so happy your pup arrived safe and sound. You've joined a community, so please don't hesitate to contact us with any questions. Welcome to the PuppySpot family!

      Minnesota 09/18/2018

      Fatomeh A.

      Breed: German Shepherd

      Great

      Great

      PuppySpot Customer Advocate

      Fatomeh - Thank you for your feedback. Welcome to the PuppySpot family!

      New York 08/13/2018

      Dawn M.

      Breed: Labrador Retriever

      just one word Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

      just one word Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      Missouri 08/13/2018

      David P.

      Breed: Bernedoodle

      Perfect puppy and great and very helpful people...

      Perfect puppy and great and very helpful people

      Illinois 08/13/2018

      Thao B.

      Breed: German Shepherd

      Great service and very care about customer?s conce...

      Great service and very care about customer?s concerns. I would recommend to all of my friends if they are looking for a puppy.

      Florida 08/13/2018

      Angel G.

      Breed: Labradoodle

      We had a lovely experience with Puppy Spot! Even t...

      We had a lovely experience with Puppy Spot! Even though our baby girl came to us a little sick at first, Puppy Spot was so attentive and amazing! They regularly checked in to see if Sushi was feeling better and that her and our needs were met! I would definitely recommend Puppy Spot to anyone!

      New York 08/13/2018

      Ebony l.

      Breed: Boston Terrier

      I absolutely adore my new puppy. The people at Pup...

      I absolutely adore my new puppy. The people at PuppySpot really did go above and beyond. Knocking one star off due to the Travel Arrangements as there were not very accommodating, but working with a third-party solved the issue.

      Maryland 08/13/2018

      Tamara N.

      Breed: Poodle

      Disappointed in people not poodle

      I ordered white standard poodle puppy. Puppy Spot's Greensboro North Carolina breeder delivered cream-colored puppy -WHY LIE?Last century we called that BAIT & SWITCH. Caveat emptor!

      Florida 08/13/2018

      Brenda A.

      Breed: Australian Shepherd

      Great Experience

      I had great experiences with PuppySpot. When I made the initial call theservice representative was kind and answered all the questions I had. The whole process went extremely smooth. I wanted to speak to the breeder to ask a few questions about my puppy and PuppySpot arranged the call. My puppy was to fly into Florida but due to the hot weather he wasn't able to fly so the breeder found someone to drive several pups to Florida. The driver was kind enough to stop in my town so I wasn't inconvenienced in any way by driving any distance which I was very happy about. PuppySpot gave excellent service and kept my updated of all the details about my puppy's arrival. From beginning to end it was a very pleasant experience and I would highly recommend! And I might add that I have the most adorable and sweet puppy!

      Maryland 08/13/2018

      Janette R.

      Breed: Bernedoodle

      Great experience! Perfect puppy!

      The website was accurate. Paul helped me find the perfect puppy. He sent lots of pictures of the puppy and her parents. He answered every question. I was nervous about using an online website, but no need to worry. Our puppy is amazing, healthy, and a love! Would recommend to my friends.

      Michigan 08/13/2018

      James T.

      Breed: Goldendoodle

      I rated a 2 instead of 1 only because the puppy is awsome.

      Communication was terrible right to the end. When I had to make an extra trip to the airport because when I called they said puppy was in route. Then 15 minutes after arrival time while I was at the airport I received a call stating the pup was not put on connecting flight. Then had to go back at 1:00 am. Worst customer service that I have ever deltt with.

      Connecticut 08/12/2018

      Rose P.

      Breed: Havanese

      NEVER EVER WILL I USE YOUR SERVICE AGAIN! YOU HAD ...

      NEVER EVER WILL I USE YOUR SERVICE AGAIN! YOU HAD 4 DIFFERENT PEOPLE CALLING AND EACH ONE TELLING YOU A DIFFERENT STORY! IF I WERE A BREEDER I WOULD NEVER CONTRACT YOUR COMPANY TO SELL MY DOGS. ONE PERSON SAID PUPPY IS ON ITS WAY WHILE ANOTHER SAYS ITS SICK AND THEN ANOTHER SAID ITS STILL COMING STILL THEN ANOTHER ONE TELLING US THE BREEDER WONT LET IT GO UNTIL it?s BETTER IN WHICH WE ALREADY CANCELED ARE OTHER PLANS RESULTING IN US LOSING $700.

      Florida 08/12/2018

      Daniel S.

      Breed: Labrador Retriever

      Excellent Job in getting Sully here safe and sound...

      Excellent Job in getting Sully here safe and sound. I have only had Sully here a short time and we are close friends, Thanks.

      California 08/12/2018

      Donald M.

      Breed: Golden Retriever

      Better than I thought it would be.

      Great customer service and good follow throught. Good knowledge of pet and answered many questions . Would recommend to friends and family. Very professional. Keep it going. Thanks fir all. Apollo excellent golden.

      Georgia 08/12/2018

      Natalie W.

      Breed: Shiba Inu

      Great experience

      This was a great experience for us. I called to reserve our puppy on a late Sunday night. The woman I spoke with was very friendly and helpful. We picked up our puppy that following Friday! The airport pick up and instruction was easy. After reserving Dango (our pup) I had a few questions about him and I was able to be connected with the breeder quickly and all my questions were answered. We now have that perfect addition added to the family and we love him so much!

      Florida 08/12/2018

      Rhonda K.

      Breed: Labrador Retriever

      BAIT & CATCH TACTICS

      It was a very poor experience all together. From the very beginning, the person talked really fast, hard to understand. I paid up front in full for the puppy, it didn't come until TWO WEEKS LATER. And on my receipt from puppyspot.com it has the picture of the puppy and stated that he would come with a travel carrier. The puppy was ground transported and when the transporter arrived, he just opened the door of the vehicle and the puppy came running out into my front yard. No collar, no leash and no carrier. AND the puppy looked 6 months old. Looked NOTHING LIKE THE PICTURE. If you go to a jeweler and pick out a diamond ring in the case, pay for it, don't you expect to get what you saw, what do you do if you get something completely different and the jeweler says "oh sorry, no refunds" Well that is what PUPPYSPOT did to me!!!!!!!

      Need puppy guidance?

      Call (866) 306-6064

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      The health of your puppy is our number one priority. To ensure your puppy arrives home happy and healthy, we not only require comprehensive health evaluations for every puppy prior to travel, but also offer a Health Guarantee.

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      PuppySpot has a zero tolerance policy for puppy mills or substandard breeding practices of any kind. Our puppies are raised with love, respect and a high level of attention and personal care.

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      Our relationship with you does not end once your puppy arrives home; in fact, it's just beginning. Visit our Puppy Center filled with expert guidance on all things dog. We hope to be a resource for you and your pup every step of the way.